Privacy Policy
How Vent Trade (Ventec 100 Ltd) collects, uses, and protects your personal data.
Last updated: April 2026
Vent Trade is a trading name of Ventec 100 Ltd. This privacy policy explains how we collect, use, store, and protect your personal data when you visit our website or contact us.
Who We Are
Company: Ventec 100 Ltd (trading as Vent Trade) Registered address: Ventec House, Unit 16, Chalwyn Industrial Estate, St Clements Road, Poole, Dorset, BH12 4PE Email: info@vent-trade.co.uk Phone: 01202 725 485
We are registered as a data controller with the Information Commissioner’s Office (ICO).
What Data We Collect
We may collect the following types of personal data:
- Contact information - name, email address, phone number, and company name when you submit an enquiry via our contact form or email us directly
- Usage data - information about how you use our website, including pages visited, time spent, and referring pages (collected via analytics tools)
- Communications - records of correspondence when you contact us by email or phone
We do not collect payment card data directly. Any transactions are handled through third-party payment processors with their own privacy policies.
How We Use Your Data
We use personal data for the following purposes:
- Responding to enquiries - to respond to questions about products, pricing, or technical support
- Processing orders - to process and fulfil orders placed with us
- Sending requested information - to send datasheets, installation guides, or other technical documents you have requested
- Improving our website - to understand how visitors use our site and to improve the user experience
- Legal obligations - to comply with our legal and regulatory obligations
Legal Basis for Processing
We process your personal data on the following legal bases under the UK GDPR:
- Contract - where processing is necessary to fulfil an order or contract with you
- Legitimate interests - where we have a legitimate business interest in processing your data, such as responding to enquiries or improving our services
- Legal obligation - where we are required to process data to comply with a legal requirement
- Consent - where you have given explicit consent, such as subscribing to marketing communications
Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. In practice:
- Enquiry records are retained for up to 3 years
- Order records are retained for 7 years (as required by HMRC)
- Marketing consent records are retained until consent is withdrawn
Sharing Your Data
We do not sell your personal data to third parties.
We may share your data with trusted third parties who provide services on our behalf, including:
- IT and website hosting providers
- Email service providers
- Analytics platforms
- Delivery and logistics partners (for physical orders)
All third-party processors are required to handle your data securely and in accordance with UK GDPR.
Cookies
Our website uses cookies to improve your experience. Cookies are small text files stored on your device. We use:
- Essential cookies - required for the website to function correctly
- Analytics cookies - to understand how visitors use our site
You can control cookie settings through your browser. Disabling cookies may affect the functionality of some parts of our website.
Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Access - to request a copy of the personal data we hold about you
- Rectification - to request correction of inaccurate data
- Erasure - to request deletion of your data in certain circumstances
- Restriction - to request that we restrict processing of your data
- Portability - to receive your data in a structured, machine-readable format
- Objection - to object to processing based on legitimate interests
To exercise any of these rights, contact us at info@vent-trade.co.uk.
Complaints
If you have concerns about how we handle your personal data, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.
Changes to This Policy
We may update this privacy policy from time to time. The date at the top of this page shows when it was last revised. We encourage you to review this page periodically.
Contact Us
For any questions about this privacy policy or how we handle your data, contact us at:
Ventec 100 Ltd (Vent Trade) Ventec House, Unit 16 Chalwyn Industrial Estate St Clements Road Poole, Dorset BH12 4PE info@vent-trade.co.uk 01202 725 485