THE Smoke Ventilation Help Centre
Technical support, commissioning guidance, and downloadable resources in one place.
Phone 24/7 O Range Support
Immediate help with installation, operation, and diagnostics.... any time, any day.
+44 7700 143933
365 days a yearTypically answer in 20 seconds24/7 WhatsApp O Range Support
Send photos/videos for faster fault-finding.
Message on WhatsApp
Typically reply in 15 secondsTechnical Desk
Second tier support for complex wiring, networking, firmware, and system integration issues.
01202 725 689
Mon–Fri, 10am - 2pmCommissioning Help
Pre-commissioning reviews, on-site testing, and Commissioning Services.
01202 725 485
Nationwide IFC 19 engineersSend Us A Message
Share your project details and we will respond as quickly as possible.
Messages are delivered directly to our team inbox. For urgent technical issues, please call us.
Expert Help,
When You Need It
Smoke & Natural Ventilation Specialists Since 1988
Frequently Asked Questions
What information should I provide when requesting technical help?
Share panel model, product references, site location, and clear photos/videos of wiring, labels, and fault indicators.
Do you provide support for multi-zone and networked systems?
Yes. Our technical team supports multi-zone layouts, network diagnostics, and O Range Connect configuration.
Can Vent Trade support commissioning and handover?
Yes. We provide commissioning services, testing support, and handover documentation for suitable projects.
Need Immediate Assistance?
Speak to our support team now and get practical advice from engineers who know the systems.